This will house the module within ICT 

NC: Information Technology (Systems Support) NQF 5

Purpose:  

This qualification is formulated to develop learners with the required competencies against the skills profile for the systems support career path.  

The overarching aim is to develop a broader base of skilled ICT professionals to underpin economic growth.

This qualification is expanding the specialisations started at NQF level 4 into the core field of networking and support, with further specialisations into IT Support fields or in any other related vertical markets.  

This qualification is designed to provide qualified candidates with an undergraduate entry into the field of networking /system support, earning credits towards tertiary offerings of the fields of computer.  

Entry Requirements 

  • Foundational skills in communication and mathematical literacy at NQF level 4 or equivalent. 
  • Ability to use a personal computer competently. 

Learning Outcomes 

  • Mobilise technical and technology-based resources to solve business problems in a specified content.  
  • Use logical methodology to troubleshoot the common types of hardware or software problems typically encountered in the day-to-day operations of an organisation.  
  •  Understand the role of technology in the business context.  
  •  Create integrated technology-based communication systems for improved business effectiveness.  
  • Store, manage and retrieve knowledge (Data) efficiently and effectively to meet organisational requirements.  
  • Ensure secure information systems that will serve to protect the business form data loss and breaches of integrity.  
  • Design and reflect business structure in the IT Systems appropriately in order to optimise operating efficiencies, flows of data resource utilisation within the structure text.  
  • Perform cost effectively and efficiently in technology-based projects. 
  • Manage customer relations appropriately.  
  • Operate effectively within a change, release and configuration process.  
  • Utilise technology-based research tool and knowledge-based repositories. 
  • Identify and communicate business opportunities appropriately. 
  • Install, support and maintain end-user applications.